Roadside Assistance Invoice Template

Free invoice templates for roadside assistance services built for service call, mileage charges, and labor. Download and edit in PDF, Word, Excel, Google Docs, or Google Sheets.

Also called: roadside assistance invoice, roadside assistance bill, or roadside service invoice.

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Download Free Roadside Assistance Invoice Templates

Download a template, then edit in PDF, Word, Excel, Google Docs or Google Sheets. Print or email when ready.

Sheets, Excel, Word and Doc Templates Coming November 21, 2025.

Custom Roadside Assistance Invoice Template

Best for:

Logo, insurer or club ID, release terms.

Editable Roadside Assistance Invoice Template

Best for:

Edit hook fee, miles, winch and after-hours.

Printable Roadside Assistance Invoice Template

Best for:

Incident time, miles, signatures, photos noted.

Free Roadside Assistance Invoice Template

Best for:

Dispatch, location, service type, rate lines.

How to Invoice for Roadside Assistance

Keep it simple on scene, get a pre-auth when needed, then send a clean, itemized invoice before you roll.

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In 5 Steps:

Confirm the request, rate basis, and destination before you roll.
Capture a card pre-auth or deposit if the tow is long-distance or specialty.
Do the job and log start time, end time, mileage, VIN, and any extras with photos.
Calculate charges by your rates, add surcharges or reimbursements, then apply any deposit.
Send the invoice with payment options and release the vehicle only after payment or signed terms.

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What to Include in a Roadside Assistance Invoice

These fields keep invoices clear, auditable, and compliant so clients and insurers can pay fast.

These fields keep invoices clear, auditable, and compliant so clients and insurers can pay fast.

Business name, logo, and contact info
Invoice number and issue date
Customer name and contact info
Vehicle details (year, make, model, color, VIN, plate)
Service date and timestamps (dispatch, arrival, completion)
Pickup address and drop-off address
Odometer at pickup and at delivery
Itemized labor hours and rate
Itemized parts or materials (battery, tire, fuel) with qty and unit price
Mileage or zone distance and rate
Tax rate and which items are taxable
Compliance identifiers (license #, DOT/MC #, tow permit #; check local rules)

Billing Scenarios for Roadside Assistance Providers

How to label charges so every invoice makes sense the moment your clients see it.

Service Call; Battery Parts

Dead battery on site with replacement

Shows the visit fee and the cost of the new battery so labor and materials stay clear.

Jump-start service; On-site labor

Battery jump-start on-site

Shows the flat service plus time spent diagnosing or cleaning terminals.

Fuel Delivery; Service Call

Out-of-fuel rescue

Separates the fuel sold from the trip to reach the vehicle.

Lockout Service; Service Call

Vehicle lockout at curb or lot

Include license, DOT/MC, and any permit numbers on every invoice. Keep these current and easy to find on the header.

Winching Recovery; Safety Setup

Winch-out from mud, snow, or a shoulder

Flags recovery work and the extra time to secure the scene.

Hook-up Fee; Mileage

Splits the base connection charge from distance traveled.

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Standard charges and fees for roadside assistance

Show service call, mileage, labor, jump start, tire change, lockout, and tow release with professional invoice line items.

Charge or Service

Unit

Taxable

When to use

How to show it

Tow hook-up fee

Item

Start any tow

1 × hook-up rate. Note VIN, condition, and location before loading.

Mileage tow distance

Item

Tow beyond base miles

Miles × per-mile rate. Log pickup, drop, and route for transparency.

Winch-out recovery

Time

Stuck in ditch or snow

Hours × hourly rate. Document anchor points and safety steps.

Tire change service

Time

Mount customer’s spare

Minutes × hourly rate. Torque lugs and record wheel position.

Lockout service

Time

Keys locked in vehicle

Minutes × hourly rate. Verify ownership and perform damage-free entry.

Jump start

Item

Battery too weak to start

1 × service rate. Test charging system and note results.

Fuel delivery

Item

Taxable

Ran out of fuel

Gallons × cost + markup%. Record fuel type and quantity delivered.

New battery

Item

Taxable

Replace failed battery

Cost × (1 + markup%). Note brand, CCA, serial, and warranty.

Battery installation

Time

Install new battery

Minutes × hourly rate. Preserve radio and module settings if applicable.

After-hours surcharge

Item

Nights, weekends, holidays

1 × surcharge rate. Apply only outside standard service hours.

Save and reuse your roadside rates and fees

Create a free account and save service call fees, mileage, labor rates, and surcharges once, so nothing gets retyped.

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Common Roadside Assistance Invoicing Mistakes

Billing under pressure is tricky, but small fixes stop disputes and speed up payment. Use these to keep every charge clear and defensible.

Mistake

How to fix it

Using membership rates for non-members causes underbilling and refunds.

Set separate price tables and pick the right one on each job. Record any claim or dispatch ID to support the rate.

Leaving tax rules vague creates sticker shock at payment.

Mark which items are taxable and state your tax rate. If rules vary, check local rules.

Capture a card pre-auth or deposit before starting larger jobs and state it on the invoice. Apply it to the final balance.

Include license, DOT/MC, and any permit numbers on every invoice. Keep these current and easy to find on the header.

Forgetting the storage clock start time sparks disputes over daily charges.

Show the exact date and time storage begins and the daily rate. Note the release time when the vehicle is picked up.

Using shop shorthand and codes confuses clients and delays payment.

Write in plain language and add a short note about what you did and why. Keep terms consistent across invoices.

Roadside Assistance Invoice FAQs

Line items for tows, winch outs, per mile rates, storage, and after hours fees. Terms that speed payment. Roadside Assistance Invoice Template tips, clear answers.

How do I price a tow with hookup plus mileage?

Bill a hookup or load fee, then add per mile from pickup to drop. Example: Hookup $95, Mileage 17 mi x $4 = $68, Total tow $163.

What counts as after hours or weekend rates?

Define the window and the multiplier in your terms. Example: After hours service 7 pm–7 am x 1.5, Base hookup $95, After hours add $47.50.

How do I bill a winch out from mud or a ditch?

Charge recovery time and equipment. Example: Winch out 35 minutes x $3.00 per minute = $105, Soft strap set $15, Total recovery $120.

Do I charge extra for AWD or low-clearance vehicles that need dollies or a flatbed?

Yes, list special gear as its own line. Example: Flatbed required for AWD $50, Wheel dollies $30, plus standard tow.

Where does mileage start and end for billing?

Say it upfront. Most towing companies start at hookup and end at destination. Example: Mileage 23 mi x $4 = $92, Origin to drop only.

How should I show membership or insurance coverage on the invoice?

Show the dispatch allowance, then the customer balance. Example: Club allowance $75, Tow total $163, Customer copay $88 due on delivery.

What about canceled calls after I am en route?

Use an en route or trip fee. Example: Dispatch trip fee $45, Technician drive time 15 minutes x $2.00 per minute = $30, Total $75.

How do I bill fuel delivery jobs?

Separate the service from the fuel. Example: Fuel delivery service $60, Unleaded 3 gallons x $4.25 = $12.75, Total $72.75.