What should a Hospitality and Retail invoice include?
Add your business name, address, and contact info. Include customer name, invoice number, and date. For hotels, add reservation number, room type, and stay dates. For stores, add order ID and item SKUs. Itemize rates, quantities, tips or service charge, delivery, and tax. Show subtotal, tax, and total due. Add payment terms, method, return policy, and notes.
How do taxes work on these invoices?
Follow your region. In the US, apply state and local sales tax. Hotels often add occupancy or city tax. In Canada, use GST/HST or GST plus PST where required. In the UK, charge VAT if registered and list your VAT number. Always display the tax rate, tax amount, and total.
What extra details help avoid disputes?
For hotels, list nightly rate, fees, and extras like minibar or parking. For restaurants, include table number, server, and tip or service charge. For retail, add SKU, size or color, warranty, and return window. For travel, include booking reference, passenger names, dates, and fees. Clear notes make reviews quick.
Template or generator, which should I use?
Use a template for one guest folio or a small order. It’s quick. Pick a generator if you manage bookings, menus, SKUs, or multiple locations. The tool saves customers and items, handles tax and tips, sends invoices with payment links, and keeps history for repeat buyers.
What are good payment terms and formats?
Send a PDF by email or text with a payment link. For hotels, take a deposit and collect balance at checkout. For restaurants and catering, set due on receipt or before event. For retail and ecommerce, collect at order or shipment. State refund and return policy, restocking fees, and due dates.
How do I handle discounts, returns, and tips?
Show discounts as line items or coupon codes. For returns, reference the original invoice and subtract the item with reason. Add tips or service charges as separate lines. For exchanges, list the new SKU and price difference. Keep a clear running balance so staff and customers see what changed.